Privacy Policy
Last updated: December 11, 2025
1. Introduction
Welcome to NestLoop. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our home maintenance management platform.
2. Information We Collect
We collect information you provide directly to us, including:
- Account information (email address, password)
- Profile information (name)
- Property details (addresses, property characteristics, photos)
- Appliance information (make, model, serial numbers, photos)
- Maintenance task data and completion history
- Payment and subscription information
- Communications with our support team
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Send you maintenance reminders and notifications
- Generate personalized maintenance recommendations
- Process your subscription payments
- Connect you with local service professionals when requested
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With service providers who assist in our operations (payment processing, email delivery)
- When you use the "Find Professional" feature, your property location may be used to find nearby contractors
- To comply with legal obligations or protect our rights
- With your consent or at your direction
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure authentication mechanisms, and regular security assessments.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. You may delete your account at any time through your account settings, which will remove your data from our active systems. Some information may be retained in backups for a limited period.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data
- Export your data in a portable format
- Opt out of marketing communications
8. Cookies and Tracking
We use essential cookies to maintain your session and preferences. We may use analytics tools to understand how users interact with our platform. You can control cookie preferences through your browser settings.
9. Use of Artificial Intelligence
NestLoop uses artificial intelligence (AI) to enhance your home maintenance experience. Specifically, AI is used to:
- Generate personalized maintenance recommendations and task schedules based on your property details
- Look up appliance information, manuals, and suggested maintenance from make/model data you provide
- Create step-by-step DIY tutorials and guidance for maintenance tasks
- Enrich property information from address lookups
- Suggest relevant inventory items and professional services
To provide these features, limited data you enter (such as property characteristics, appliance make and model, or task descriptions) may be sent to trusted third-party AI providers for processing. We do not send your email address, password, payment information, or precise identity to AI providers, and your data is not used by us to train public AI models.
AI-generated content is provided for informational purposes only and may contain errors or omissions. You should always verify recommendations before performing maintenance or repair work, and consult a qualified professional when appropriate. See our Liability Disclaimer for more details.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this privacy policy or our practices, please contact us at support@nestloop.app